Privacy Policy

Our Online Privacy - Website - Single Controller Policy

About You
This Privacy Notice relates to the personal data you give over this website and other data we collect. We are the data controller named in the Contact Us section. We also trade as Carr Farm Garden Centre Ltd. If you do not agree to this Privacy Policy, please do not provide us with your information. We reserve the right to change the Privacy Policy from time to time at our absolute discretion. If you have any questions relating to this Privacy Policy or relating to the transfer of your personal data, please contact us at the address below.

What Personal Data We Collect
We collect the personal information you provide when you register with us in any way to use any of our online or other services. If you give us or we hold your personal information, this indicates that you consent to our using it, and we will treat it in accordance with this policy. We respect your privacy and the choices you make about how you want us to contact you.

Personally Identifying Information - We collect personal contact information such as your name, address, contact details including your e-mail address, mobile number and other provided contact details. We also collect personal data from other sources including :-

any forms you fill in at any time,
over the telephone;
competition entries;
We retain your emails as part of our records and may use the information for the purposes set out in this Privacy Notice.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Cookie Generated Information
Click here to see our Cookie Policy.

Our websites may provide links to third party websites. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of those third party sites.

How We Use Your Personal Data
We require these details in order to ensure we provide you with the correct goods ordered. We store your personal data and use it for the purposes set out below and as notified to you from time to time.

We also use your personal data for these purposes:

to tell you of any changes to our terms and conditions or of our Privacy practices. If you continue to deal with us we will treat that as acceptance of our new Privacy terms. You may object to us by notice in writing to the Contact address.
for the purposes of historical, statistical or other research purposes (and we will provide a list to you on request)
to decide whether to enter the agreement with you.
We may also need to provide it to other firms who provide us with services (such as an IT management firm) to keep our systems running and other services we need. We will take our normal commercial measures to keep your data safe. We will ensure that these parties only process your personal data in accordance with our express instructions.

We may also pass it to outside businesses and others to help fulfill the contract, deliver services and other reasons consistent with this Privacy Notice and others.

We use your personal information to manage and to provide the goods or services ordered and collect payments.

Online Services
We may also ask voluntary questions during registration for certain services so we can understand our users. We can then personalise services for you.

We use your data to register you to use the website and manage your account. The information we need to register a user is an email address and a password. We may ask further questions for different services. Unless stated, all registration questions are compulsory.

We hold your geographical location data to help provide the service requested.

Where you have given consent to market you we will send you our marketing and promotional materials for services, products, surveys, competitions, events and other activities we think useful to you.

We may combine or match data your personal data to:

for internal business purposes including aggregating information, cross matching and pooling data for effective data management, to understand your needs, improve security, devising, deploying and measuring marketing campaigns and other similar and reasonable business purposes

You can withdraw your consent to any marketing at any time by writing to us at the address in the Contact Us section below

We will also use it for internal business purposes including effective data management, to understand your needs, improving security of data, for statistical analysis, devising, deploying and measuring marketing campaigns and for such and other reasonable business purposes and operational efficiency improvement.

Who We Share With
Where we share your data with others

- it is to help us deliver or provide the goods or services required
- or to provide us with goods
- or services we need as a business
- and we make it a requirement that they have in place appropriate security measures to protect your personal data.

Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate governmental or regulatory authorities under applicable law or regulation. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law

We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, or to protect the interests of our customers. We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, our Group, or to protect the interests of our customers.

Without limiting the above, we may disclose your Personal Data acting reasonably in the following circumstances: (a) to any debt collection agency, credit or fraud monitoring scheme, security agency, or provider of any information relating to you including your personal financial information and details of how you have performed in meeting any obligations you have to us; (b) to any party we have a commercial relationship for the purpose of accounting and auditing; (c) any disclosure as may be required to engage with our professional advisers including, but not limited to, bankers, lawyers, accountants and other consultants; (d) any disclosure within our Data Protection Act notification registered with the Information Commissioners Office; and (e) any disclosure as permitted under current UK data protection law.

Keeping Your Data
We keep you personal data for the period we have a relationship and may keep it for up to 6 years after that in order to comply with record keeping needs and other legal reasons. We will review our retention of your personal data in line with legal circumstances.

We may retain some personal data for historical research or statistical analysis purposes and where relevant reduce it to anonymous form.

We have put in place procedures and other security appropriate to protect the personal information you share with us. We destroy it using secure or certified methods of destruction when no longer needed.

Your Rights and Choices
If you have any questions relating to this Privacy Policy or relating to the transfer of your personal data, please contact us at the address below.

You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes (including company bookkeeping) we may not be able to delete certain information. If information we hold appears to be inaccurate we will block its use until the position is verified to our satisfaction.

You can correct your personally identifiable information yourself by contacting us with a request for your change. We will change it if you can prove to our satisfaction that our information is incorrect or inaccurate.

You have a right to access your personal data by contacting us as shown below.

Contacting Us
You can contact us in the following ways:

by email to info@carrfarmgardencentre.co.uk
in writing to Carr Farm Garden Centre, Birkenhead Road, Meols, Wirral, CH47 9RE for the attention of Store Manage